Cancellation and Refund Policy

Cancellations must be notified in writing to the Conference Registration Manager, hannah@on-cue.co.nz or shelley@on-cue.co.nz 

A full refund, less an administration charge of 10%, is given for cancellations received in writing four weeks prior to the event. 
A 50% refund will be given for cancellations received two weeks prior to the event. 

Regrettably, for cancellations received less than two weeks prior to the event, with no possible substitute attendee, no refund can be made and full payment for any outstanding invoices is required. 

If cancellation of the event for reasons outside of the organisers control is required, a full refund will be given. 

All refunds will be processed after the conference. 

Substitute delegates are welcome without penalty, but please advise On-Cue of any name change, for administration purposes. 

There will be no refunds for any booked delegate who does not attend on the day.


Covid-19 

In light of the possible alert level changes, NZPI continue to closely monitor NZ’s Covid-19 status, ensuring we take the necessary measures to comply with government regulations. In the event of another alert level change that coincides with the Nelson conference dates, we have a number of scenarios that we can action at short notice (utilising our virtual hub and alterations to the programming). We will continue to follow the government’s guidance, and will inform delegates of any restrictions that may need to be enforced. Should a change in alert levels deem the in-person conference unfeasible, we will move to a virtual conference. All registrations will be converted to a virtual conference pass, and a refund of the cost difference between in-person and virtual registration will be reimbursed. 

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Disclaimer

In the event of industrial disruption, or other unforeseen circumstances that disrupt the conference, the conference organisers accept no responsibility. The information on the conference website and in the printed collateral is correct at the time of publication. However, the conference organisers reserve the right to change information.  The conference organisers disclaim any and all liability to any person in respect of the consequences of any failure to operate, accident or injury which may occur on services reserved.
The right is reserved to add, withdraw or substitute speakers and vary the advertised programme.

If the conference is cancelled for any reason beyond the organiser's control, there is no right of exchange and no obligation is assumed by the organisers for arranging a substitute speaker. In the unlikely event of cancellation of the conference, a refund of registration fees & functions may not be possible and is at the discretion of the New Zealand Planning Institute.  Where an event may be postponed and the option of re-attending is not suitable, a cancellation can be made by writing to the conference organiser and on acceptance, fees will be refunded after deduction of expenses already incurred and subject to supplier contractual agreements.

 

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Insurance

Delegates are encouraged to take out personal travel and medical insurance which includes loss or damage of personal possessions, including loss of registration and accommodation fees through cancellation.

 

Privacy

Unless you indicate otherwise on the registration form, the organisers will include your name on the list of conference participants distributed to delegates and sponsors. Photographs taken at the conference will be uploaded to the conference website and Facebook page, and may be used to promote the annual conference in future promotional material. At any time, you are able to contact NZPI and request to have images that feature yourself removed.

 

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